Last Updated: 02.03.2026
At MadHat Marketing, we’re committed to providing exceptional digital marketing, design, and growth services with full transparency and trust. This Refund & Cancellation Policy outlines the terms and conditions regarding cancellation of services and eligibility for refunds when services are purchased directly through MadHat Marketing’s official website.
If you have any questions or need further clarification, please get in touch with our support team. We’re here to help!
1. Scope of This Policy
This policy applies only to services purchased through MadHat Marketing’s official website. It does not apply to services booked or paid for offline, through third-party platforms, or outside our standard online purchase process.
2. Cancellation Terms
Before Service Commencement
• If you have made an advance payment and decide to cancel your service before work has started, you are eligible for a full refund.
After Service Has Started
• If the service delivery has already begun, we offer a partial refund based on work completed up to the cancellation date. The details of this partial refund will be communicated and agreed upon prior to starting the project.
Future Contracts
• Clients may cancel any ongoing or future contract at any time and are eligible for a refund as per the above conditions, depending on the status of the service.
3. Refund Processing
Once a cancellation request is confirmed:
• Refunds are processed promptly and deposited back to the customer’s original payment account within 10 working days from the date of official confirmation.
4. Contact & Support
If you have questions about cancellations or refund eligibility, please reach out to our support team via the contact form on our website or email us directly. We’ll guide you through the process and ensure a smooth experience.
Thank you for trusting MadHat Marketing with your business growth journey. We aim to deliver services that exceed your expectations every time.